Privacy Policy
Last updated: June 20, 2026
1. Introduction
SmileBook ("we", "us", or "our") operates the smilebook.lk website and mobile application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service to find and book dental appointments in Sri Lanka.
2. Information We Collect
Account Information: When you register, we collect your name, phone number, and email address.
Booking Information: We collect appointment details including preferred clinic, date, time, and treatment type.
Health Information: With your consent, clinics may record dental history and treatment notes through our platform.
Usage Data: We collect information on how you interact with the Service, including pages visited and features used.
Device Information: We may collect device type, operating system, and browser information for analytics and troubleshooting.
3. How We Use Your Information
- To process and manage your dental appointments
- To send booking confirmations, reminders, and updates via SMS or email
- To enable clinics to prepare for your visit
- To improve our Service and user experience
- To respond to your inquiries and support requests
- To comply with legal obligations
4. Information Sharing
We share your information only with:
- Dental Clinics: Your booking details are shared with the clinic you select so they can prepare for your appointment.
- Service Providers: We use trusted third parties for SMS delivery and email services.
- Legal Requirements: We may disclose information if required by law or to protect our rights.
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.
6. Your Rights
Under Sri Lankan data protection principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Withdraw consent for health data processing
- Object to certain types of processing
To exercise these rights, contact us at the email address below.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with the Service. Health-related records may be retained for longer periods in accordance with applicable medical record-keeping requirements. When you delete your account, we will remove or anonymize your data within 30 days, except where retention is required by law.
8. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: hello@smilebook.lk
SmileBook, Sri Lanka